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The questions members ask most, written down once and kept current. Nothing here needs you to sign in. If an answer is missing, every topic leads straight to the right queue.
- Topics
- 8
- Answers
- 11
Maintained by the same team that answers tickets.
11 answers across 8 topics
Account & Login
Sign-in problems, password resets, email or phone changes, deactivation.
First reply ≈ 12 hours
Ask about account & loginReset your password
Use the Forgot password link; the OTP is valid for 10 minutes.
Hide your profile temporarily
Settings → Privacy → Hide profile keeps your data but removes you from search.
Profile & Photos
Photo approvals, editing details, visibility, horoscope.
First reply ≈ 12 hours
Ask about profile & photosPhoto guidelines
Clear face, no group shots, no text or watermarks. Approval takes a few hours.
Matches & Search
Match quality, preferences, interests, search filters.
First reply ≈ 12 hours
Ask about matches & searchWhy am I not getting matches?
Relax a must-have, complete your profile, and add photos to widen your pool.
Payments & Subscription
Charges, refunds, plan changes, invoices, auto-renewal.
First reply ≈ 4 hours
Ask about payments & subscriptionRefund policy
Yearly plans are refundable pro-rata within 30 days; monthly plans are not.
Accepted payment methods
Cards, UPI, net banking, Paytm and PhonePe.
Turn off auto-renewal
Settings → Billing → Cancel subscription. Benefits continue until the period ends.
Safety & Trust
Harassment, fake profiles, scams, blocking and reporting.
First reply ≈ 1 hour
Ask about safety & trustBlock or report a member
Open the profile → three-dot menu → Block or Report. Reports are reviewed by Trust & Safety.
Spotting money scams
Never send money to anyone you met here. Report requests for money immediately.
Verification
ID, education and employment checks, badge status.
First reply ≈ 12 hours
Ask about verificationHow verification works
Email and phone are instant; ID within 24 hours; education and employment within 3 working days.
App & Technical
Bugs, crashes, notifications, performance.
First reply ≈ 12 hours
Ask about app & technicalFix missing notifications
Allow notifications for the site in your browser or phone settings and check your spam folder for email alerts.
Feedback & Other
Suggestions, compliments, success stories, anything else.
First reply ≈ 1 day
Ask about feedback & otherNo written answer for this topic yet — the contact form routes it to the right queue.
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